Level 1 Sponsor
Glympse solves the last-mile gap between companies and their customers. Our industry-leading platform leverages that technology, helping brands provide a customer-first experience for Delivery & Curbside/BPOIS.
Companies using Glympse have:
- Increased revenue by preventing customer cancellations and re-schedules
- Reported more than 20% fewer customer no-shows,
- Reduced “where’s my delivery” customer service calls by 25%
- Deflected calls to lower-cost support channels like chat or IVR
- Improved customer satisfaction, averaging a 4.6 out of 5-star rating on the delivery experience
Our solutions are complete with proactive notifications, real-time live map tracking, personalized offers, voice/IVR capabilities and instant feedback combined in a single, personalized and persistent web-based experience for end-consumers.
The Glympse journey is more than a live map and ETA; it engages the end-customer in a multi-step, highly engaging experience. Our solutions contain automated location-triggered messaging and smart pushes to dynamically trigger push messaging based on real-time locations. And we do this without un-necessarily draining the phone battery.